About us

What our customers say about us

At Citwell, customer satisfaction is our top priority. Every testimonial you’ll find here reflects the relationships of trust we’ve built up over the years.

« Citwell's lighting has encouraged our partners to better manage their bottle inventories, bringing down costs for the whole organization. We recommend Citwell for its pragmatism, reliability, and agility. »

Frédéric MairesseManaging Director of Champagne Barons de Rothschild

« We chose Citwell Consulting to support us in our operational excellence project. The Citwell team guides us through an approach that doesn't seek to make us perfect, but to make us better than we were yesterday. As a perfectionist, this has enabled me to evolve, limit the obstacles and move forward more quickly. »

Cécile GaillardBeneo Operational Excellence Manager

«Citwell is a key ally in the change management and reorganization of our supply chain, both to meet our internal skills needs and to meet the growth challenges of our business sector. »

Olivier HimpeBusiness Unit Nexter Customer Services (KNDS)

« This collaboration is a success in the rationalization and operational efficiency of Haulotte's industrial footprint, since in terms of our inventory management, we've made progress, we're putting the right stock in the right place, metering it on the real need.»

Patrice MétairieHaulotte Group Industrial director

« Citwell helped us set up a digital S&OP. After a diagnostic phase, we deployed an action plan adapted to the various players, depending on their level of commitment to the project. This S&OP process has enabled us to provide better service to our customers, while optimizing stock levels. »

Kenza MaaloufSupply Chain Project Manager, Ingenico

« Citwell was a major player in our supply chain transformation plan. Their ability to listen and react, and their proactive understanding of our needs, were real added value in this decisive project for the Bacacier group »

Thomas JolyDeputy Supply Chain Manager, Bacacier

« They really advocate the expected technology, and not just a few technological bricks wrapped up in a big dose of Lean. »

Martial DebrayOPEX Manufacturing OPM & France, B.Braun Medical

«The Citwell (ex Meliae) Manufacturing team perfectly understood and mastered the mission, which was not “simply” to reduce our investment costs on a project. Our ambition lay in our desire to change our organizational model; Citwell helped us to achieve this objective by generating real gains in performance and efficiency. »

Antoine DoutriauxGeneral Manager, Plastivaloire

« Local support 'that's just like us', human relations at the heart of our discussions, and organizational development proposals that are fully in line with our values and the history of our young network. »

Jean-Charles Suire-DuronGeneral Manager, Maison des Obsèques

«Citwell's teams provided us with effective support in understanding our SC challenges and defining clear, precise, costed scenarios. Thanks to them, we were able to select the one best suited to our business model. The 2 strong points of their support for our project were their ability to listen and to understand our specific needs. »

Renaud SaïssetCEO, Nxtfood (Accro Brand)

« The Citwell Group's support was crucial in the organization and management of our department. The firm's approach was twofold: a diagnosis that highlighted the strengths and weaknesses of the ADV customer service department, and a roadmap of actions to be implemented. »

Stéphanie VauryCustomer Service Manager, Atlantic Group

« Thanks to Citwell, we gained a better understanding of our own business. After analyzing our processes, they helped us implement a new organization. »

Christophe ArnoultGeneral Manager, France, Asmodee

« The diagnosis conducted by Citwell highlighted several issues, but above all the lack of alignment among managers and the misalignment around the company's strategy... »

Catherine PiveteauCIO Europe, Fast Retailing Group

« Citwell has enabled us to effectively structure our logistics and network approach in a simple, professional way that listens to our needs, all with a view to internationalizing our sales and rationalizing our industrial footprint. »

Serge LengagneDirector of Lean & Change, Somfy Group

« The joint work between the Thai Union Industrial and Commercial Management Control teams and Citwell has enabled us to structure the management of our costs and the monitoring of our budgets. The tools we have put in place enable our teams to consolidate data rapidly, and to devote more time to value-added activities such as identifying levers for improving the Cost Volume Mix triptych. »

Emmanuel CarmierHead of Sustainable Development and Transport Logistics for Decathlon worldwide

« We were looking for a company with both supply chain and transport experience, as well as CSR expertise, which is what Citwell was able to offer us, and what made our choice in their favor.»

Sandra ArnaudHead of Sustainable Development and Transport Logistics for Decathlon worldwide

Guillaume KervennalBusiness Unit Director at Meralliance, Thai Union Group

« Working closely with the Arcade Beauty group, Citwell has succeeded in taking the Biopack site teams a fundamental first step, by showing them a new way of working, of communicating and acting, of making a collective commitment, and of making progress on a daily basis. »

Laurent OulesManaging Director Europe, Arcade Beauty