Transformation for Industrial Excellence
In an increasingly competitive and fast-paced industrial landscape, achieving excellence is no longer an option—it’s a necessity. Citwell’s Transformation for Industrial Excellence service is designed to empower your organization to reach new heights of operational performance, efficiency, and innovation.
With Citwell by your side, you’ll not only enhance your current capabilities but also lay a strong foundation for sustained industrial excellence.
Let us help you transform your operations and achieve the highest standards of industrial performance.
Your stakes
At Citwell, we recognize the significant challenges that organizations face across various facets of their operations and supply chains. From retention issues due to a lack of formal training to the complexities of managing supplier relationships, each pain point has a direct impact on your operational efficiency and bottom line.
Our comprehensive approach usually targets these key areas to accelerate pay-off:
People / Skills Organization
- Retention: No knowledge retention for turnover.
- Training: Lack of formal training; reliance on tribal knowledge.
- Roles: No clear BPOs and fuzzy role definitions.
Supplier Relationship Management
- Current focus: Only commercial/ contract-based discussions.
- No shared E2E flows.
- Accountability: No clear accountability on critical data.
IT & Data Management
- Tool Diversity: Various tools, high Excel use.
- Integration: Lack of tool/system integration.
- Accountability: No clear roles or tools for data management.
Global End-to-End Planning
- Inventory: Scatterd or no accountability.
- S&OP: Poor Sales & Operations Planning (S&OP) integration.
- Decisions: only finance-driven inventory/service decisions.
Short Term Planning / Inventory
- Scheduling: Too many changes.
- Safety Stock: No formal sizing/review rules.
- Lot Sizing: Does not adjust to material behavior.
Our convictions
Co-construction: I do - We do - You do
- Choosing Citwell is choosing a partner who will be embedded in your teams as an integral.
- We bring expertise, drive and value to boost your teams where they need the most.
- Assessing together current situation and sketching the future state together is key for buy-in and success.
Sustainability: Transformations need the right amount of time to mature and be sustainable
- Low-hanging fruits must be collected while keeping an eye on the overall situation and long-term approach.
- Short-sighted short-term only performance improvement are counterproductive on the long run.
- Working with Citwell is the garanty of sowing an ROI quickly and more importantly sustainably over the years.
Holistic & Systemic: Transformations aren’t just « technical »
- Success of a transformation depends on the ability to integrate your teams.
- Securing alignment between your People (Organization & Skills), your Processes, and your Tools, is one of our core beliefs.
Method and Expertise: One-Size-Fits-all doesn’t work, we tailor the “where to” and “how” of your transformation
- You call upon us for what we know works and more importantly what doesn’t.. saving you time and money by avoiding pitfalls we’ve seen
- Pulling on proven methods like Lean, Six-Sigma, SCOR, our experts propose the right toolset and organization to make the most of your situation
Our solutions
and approach
Our collaborative hands-on approach “I do, we do, you do”, emphasizes a gradual transfer of responsibility, starting with direct training and instruction, followed by guided practice, and finally independent practice.
From identifying inefficiencies and streamlining processes to implementing advanced technologies and fostering a culture of continuous improvement, our tailored solutions are designed to meet the specific needs of your business.
Flash Diagnostic
< 1 week
- Assess the current performance compared to best in class.
- Identify room for growth and improvement.
- Propose an actionable roadmap setting priorities & requirements.
In-Depth Diagnostic & Roadmap
1 month – 3 months
- Deep dive assessment on pre-identified areas of underperformance.
- Root-cause analysis leveraging People, Process, Organization and Tools situation.
- Design of the high-level to-be targets.
- Comprehensive and extended transformation roadmap towards growth, sustainability and excellence.
Design & Implementation
2 months – 6 months
- Detailed design of the to-be process, organization and tools.
- Training, mentoring and supporting the change management from current state.
- “I Do- We Do – You Do” approach to hand-over knowledge and secure buy-in.
Sustain & Improve
2 months – 6 months
- Reduced support from consulting in an “after-service” motto to secure the “you do” phase.
- Monitoring of Buy-in, performance KPI’s and actionable actions to adjust and secure results.
Your gains
Service rate
+33%
Inventory days
– 40%
Lead Time
– 80%
Productivity
+10%
OEE
+15%
A project? Contact us
Country Manager US
Pierre is a seasoned professional with over 17 years of consultancy experience, specializing in Transformation for Industrial Excellence. He’s led 30+ transformative projects in large corporations and SMEs. Currently serving as Citwell’s US Affiliate Country Manager, Pierre
work on subjects combining Operations, Services, and IT.
Pierre’s background as a Mechanical and Supply Chain engineer, coupled with certifications like ASCM and DDI, underscores his commitment to staying ahead in the industry. But Pierre doesn’t just talk the talk, he walks the walk. Certified by Inchange, CIPE, and the Demand Driven Institute, his seminars, and training are tailor-made to optimize S&OP processes, ensuring attendees leave with actionable insights.
Business Case
Supply chain optimization in the industry sector
About:
This global industrial organization operates in more than 80 nations, focusing on industrial gases for healthcare, environmental, and research purposes.
One of the group’s entities buys and sells components used in medical equipment and gas distribution systems.
Challenges:
- As part of a global Supply Chain optimization project, and faced with high variability in demand and suppliers, a low service rate, and little synergy between subsidiaries, this entity wanted to launch a project to implement DDMRP.
- The main objectives were to increase the customer service rate and optimize inventory levels, while controlling the sometimes very low supplier reliability and variable demand.
- This entity has therefore decided to run a pilot project initially, with a view to rolling out the methodology to all references if the results are conclusive.
- The scope of the pilot focused on 49 items out of 1,200 managed in stock in a central warehouse by this entity, representing around 20% of total stock by value.
- References were chosen according to their estimated potential impact (items with high stock-outs, high variability, low supplier reliability, etc.).
Citwell’s Involvement:
Demand Driven training
- Certifying DDPP training.
- Serious-Game DDBRIX.
Pilot framing and DDMRP design
- Definition of scope.
- Data collection and process definition.
- Buffers positioning and sizing.
- Drafting operating procedures.
Pilot start-up and follow-up
- Enhancing team skills.
- Implementation of a Demand Driven routine (visual alerts, analysis, collaboration).
- Monitoring of pilot indicators and progress points.
Deployment support
- Risk identification and recommendations.
- Change management support.
- Business cases.
Results:
- Service rate increased by 9 points, from 87% to 96%.
- Inventory value down 15% in 3 months, with a target of -29% by the end of 2018.
- Inventory coverage reduced by 14 days.
- Procurement transformation: visual, prioritized and more efficient management.
- Initiate upstream and downstream communication with suppliers and customers as part of the Demand Driven approach.
- Progressive full roll-out until October.
Among our references
