Mode of intervention
Our vision of consulting
We are convinced that the key to successful consulting lies in a deep and shared understanding of the challenges facing each company, and in achieving concrete and lasting results.
Our consultants are strongly committed to working alongside you to meet your challenges and transform your organizations.
« We want to work with all our customers to meet the same challenge: to accelerate the delivery of tangible results and achieve the transformations needed to remain competitive in a changing and complex world. »
Guillaume Allemand, Chairman Citwell
Our approach
At Citwell, we see beyond the traditional role of consultancy. We forge lasting partnerships where we are fully invested in our customers’ successes and challenges. We use our expertise to develop solutions tailored to each specific situation.
« The Citwell Touch »
#1
Citwell stands out for its agility and adaptability, enabling optimum responsiveness to customer needs. Its ability to constantly question itself, combined with a humble approach, guarantees tailor-made solutions and continuous improvement of practices.
#2
Citwell's strength lies in the virtuous collaboration of its teams, serving their customers by combining their expertise and collective intelligence. Citwell encourages knowledge sharing and capitalization to open up new perspectives for its clients and help them transform their challenges into opportunities for sustainable growth.
Supporting change
- We strongly believe that the success of a business project depends on the support of the men and women who make it up. For us, change management is a common thread that runs through the various stages of the project.
- We make sure that teams are on board right from the start of the project, and that they are involved throughout, to ensure that they take ownership of the solution and adopt it, making it sustainable.
- While change management is an integral part of all our projects, we adapt its intensity to the scale of the change, the issues at stake and the teams in place.
Definition of solutions
- Citwell builds solutions with its customers, not in their rooms, so that different ideas and perspectives can come together in workshops to encourage innovative solutions and push back the boundaries of the traditional approach.
- Citwell draws on the diversity of experience and profile of its teams to help its customers open up to bold solutions.
- Based on discussions with the teams and the findings, Citwell adapts its approach to meet its customers’ challenges and guarantee recommendations that are perfectly aligned with their needs.
- Citwell s’appuie sur la diversité d’expériences et de profil de ses équipes pour aider ses clients à s’ouvrir à des solutions audacieuses
- En s’appuyant sur les échanges avec les équipes et les constats, Citwell adapte son approche pour répondre aux enjeux de ses clients et garantir des recommandations parfaitement alignées avec leurs besoins.
Diagnosis
- Our diagnoses begin with a deep immersion in the customer’s world, combining active listening with curiosity to accurately identify the specific challenges and associated opportunities.
- Our approach includes the input of selected benchmarks, the use of adaptable tools to assess process maturity, and the fine-tuning of analyses to the specifics of each client to ensure a realistic and relevant assessment.
- What sets us apart is our critical eye and the courage to stand by our convictions, enabling us to effectively challenge preconceived ideas and identify root causes in order to address the right issues.
Deployment
- Our teams are capable of effectively addressing all levels of the company, from senior management to operational staff, ensuring that initiatives are implemented smoothly and consistently.
- The versatility of our consultants ensures effective integration of solutions. They are capable of working on the vision and definition of solutions, but also of committing themselves fully to operational deployment alongside the teams.
The strength of our teams
What sets us apart at Citwell is the triple expertise of our teams, enabling us to deliver high added value to our customers.
Business expertise : Our consultants have expertise in all the operations in your value chain, so we can offer you practical, effective solutions tailored to the specific needs of each customer.
Technical expertise : Our expertise covers strategy, business processes, organizational and management structures, and market tools. Our teams monitor key issues, providing innovative solutions and a systemic approach.
Expertise sectorielle : Thanks to our in-depth knowledge of the sectors in which we operate, our consultants fully understand the specific challenges and regulatory requirements of each industry. As a result, our recommendations are tailored to the specific needs and strategic objectives of our clients.
Our areas of expertise
We support our customers in transforming their value chain, from design and procurement through to commercial operations. We can help them across the entire extended supply chain, using our expertise to identify solutions tailored to each situation.
Our talents are immersed alongside your teams on operational missions to ensure quality support. We offer innovative solutions for developing your in-house skills and implementing efficient maintenance processes. Our experts contribute their technical skills to guarantee optimum results.
Achats et éco-conception
Logistique et distribution
Opérations industrielles
Supply Chain Planification
Opérations commerciales
They testify
« We work with citwell, which has demonstrated its business expertise over the years. Combined with a sense of commitment to the customer and the achievement of tangible results, this combination makes citwell quite unique. »
Nicolas Wroblewski, Head of Vaccines Supply Chain Transformation – Sanofi Pasteur
« A mix of a participative approach and proximity to the field. »
Pierre Lagarder, Supply Chain Manager, Groupe SEB
« Local support that is ‘just like us’, with human relations at the heart of our discussions, and proposals for the development of our organization that are fully in line with our values and the history of our young network. »
Jean-Charles SUIRE-DURON, Managing Director La Maison des Obsèques
« Citwell's strength lies in its ability to put the right people in touch with the right people at the right time.. »
Éric Wagner, Operations Manager RATP
« Very quickly our relationship with Citwell became a commitment to partnership, a real human relationship... »
Christian Causse, Director of external events, Secours Populaire Français
